What to do if Labelife(PC) do not Detect the PM-241-BT Printer by USB Port?
1.Connect to another USB port on your computer
Re-plug the cable connected to the computer or connect it with another USB port.
2.Reinstall the driver
Reinstall the driver and repeat step one. Follow the steps below to reinstall the driver:
Before installing, make sure that the printer is connected to the computer using the cable. Then proceed with printer installation. Here is the link to the driver.
You can refer to the video below for installation:
For Mac:
For Windows:
3.Reinstall Labelife
After reinstalling the driver, if Labellife still cannot detect the printer，please reinstall Labelife and update the version.
4. Restart the Labelife several times
Connect the printer and turn on Labelife for about 15 seconds before restarting Labelife to check if it is connected. Please try several times.
If you’re still experiencing difficulties, please provide us with the following information to Email: bestservice2012@outlook.com
1. Version of Labelife
2. If you are using a Windows computer, please take a screenshot to see if there is a PM-241-BT printer in the system printer. The specific path is System Settings-Control Panel\Hardware and Sound\Devices and Printers
3. The Printer serial number starting with Q.
4. Your order number and the date and platform of purchase.