[T02 & M02 & M02S & M02pro] How to Load Thermal Paper and Print Correctly

[T02 & M02 & M02S & M02pro] How to Load Thermal Paper and Print Correctly

1. Load the Thermal Paper Roll Properly

  1. Open the printer's top cover and load the thermal paper roll.
  2. Close the top cover properly.
      Here are demo videos about how to install thermal paper roll correctly:

      For T02:
      

      For M02:
      

      For M02S:
      

      For M02 Pro:
      
      For M02 Pro:
      

2. Check the Status of the Printer.
  1. Power on the printer and check the status light.
  2. If the printer's status light is solid red, follow these steps to troubleshoot:
    1. Open the Phomemo App and connect the printer.
    2. Choose an image to printer, the app will display one of the following prompts:
      1. Printer is Out Of Paper
      2. The cover is opened
3. If the App Displays "Printer Is Out Of Paper", please following the steps to reflash the sensor.

      
  1. Power on the printer without install the paper roll.
  2. Press and hold the power button for 10~20 seconds untill the indicator light flashes twice, then release the power button.
    (Note: The printer will shut down during the process. Continue holding the power button until the indicator flashes twice before releasing it.)
  3. Restart the printer and load paper to print again.
            Please refer to the demo videos below:

            For T02:
            

            For M02S:
            

            For M02 Pro:
            

      4. If the issue persists, please contact our support team (Email: bestservice2012@outlook.com) and provide the following information.
    1. A screenshot or photo of the app's print error message.
    2. A video of your troubleshooting steps. (Step 1~3).
    3. A photo of the printer's status when it can't detect paper.
      (Note: You need install the paper roll and close the top cover properly fisrt, and the photo need contain the light status)
    4. Your order number, purchase platform, and purchase date.

4. If the App Display "The cover is opened"

      
  1. Check if the top cover is properly closed.
  2. If the issue persists, please contact our support team (Email: bestservice2012@outlook.com)  and provide the SN and firmware version of your printer, the issus can be solved by upgrading the firmware.