Reasons for PM-241-BT/PM-246S Flashing Purple Lights

Reasons for PM-241-BT/PM-246S Flashing Purple Lights



Quickly flashing purple light indicates printing pause.
If the printer cannot print normally after clicking the paper feed button, there may be a poor connection with the printer that causes printing to be paused.

This article also applies to models with similar structures:PM-245-BT/PM-249-BT series.


1.Check the power adapter connection

1.1 Please check if the adapter is working properly by examining if the indicator light is always on(green or blue light). 
1.2 Try connecting the device with an output 24V-2.5A adapter, if available, and see if it can boot up properly.

2.Check the connection between the printer and the computer

2.1 Re-plug  the USB-A cable, or try another computer port to insert.
2.2 For Mac users, try using an alternative USB to Type-C cable adapter to check if it operates properly.


If you’re still experiencing difficulties, please provide us with the following information to Email: bestservice2012@outlook.com
1.Videos includes shooting the status of the indicator lights of the power adapter and printer when the printer is turned on.
2.The printer serial number starting with Q.


3. Your computer model and system version.
4. Your order number and purchase date and platform.


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