【PM-344-WF】The Reason for Printer Setting Tool shows that Configure failed
If the prompt shown in the picture below appears when you configure the network for the WIFI printer, please follow the steps below to check our operation
1. Check the Wifi name and Password
1.1 In the Wifi input box, enter the Wifi name that your computer is connected to (if your computer is connected to a router directly, the Wifi name here must be filled in with the Wifi network configured on the same router)
For example, your home has two routers: Router 1 and Router 2. The Wifi name configured for Router 1 is WIFIONE, and the Wifi name configured for Router 2 is WIFITWO.
Your computer needs to be connected to Router 1 or WIFIONE, so the Wifi name filled in Printer Setting Tool must be WIFIONE.
1.2 The Wifi name to be filled in must be consistent with the Wifi name your router configured, and is case sensitive.
For example, the Wifi name configured for Router 1 is WIFIONE. If you enter wifione, the tool will not be able to find the correct Wifi network, resulting in configuration failure.
1.3 Please check again whether the input of Password of the Wifi network is correct.
2. Check the distance between the printer and the router
The distance between the printer and the router should not be too far to avoid signal interference.
Generally, the distance between the 5G network printer and the router is best kept within 10 meters, and make sure there are no excessive obstacles (such as walls or metal objects) in between.If the signal is weak, consider moving the printer closer to the router or using a Wi-Fi extender to boost the signal.
3. Reset the printer network settings
Press and hold the WiFi button on the printer until the blue light flashes twice and then release your finger. The printer will automatically restore the network factory settings.
4. Restart your devices
Restart your printer,computer and router to make sure they are working properly and connected successfully.
After restarting the router, please wait for 5 minutes to allow the Wifi network to completely reset and run stably.
If you’re still experiencing difficulties, please provide us with the following information to Email: bestservice2012@outlook.com
1. If you are using a Windows computer, please take a screenshot to see if there is a PM-344-WF(USB) printer in the system printer. The specific path is System Settings-Control Panel\Hardware and Sound\Devices and Printers
3. The Printer serial number starting with Q.
4. Your order number and the date and platform of purchase.
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