[M832] How to Prevent Blank Printouts

[M832] How to Prevent Blank Printouts


Info
Blank printouts can typically be attributed to the following reasons:
Incorrect Paper Type / Improper Paper Loading

1. Confirm Paper Type：

Mare sure you are using the thermal print paper, you can verify it by checking the packaging or the product listing on the manufacturer's website.

2. Check Paper Orientation：

Ensure that the thermal paper is loaded correctly. The thermal-sensitive side should be facing the print head. You can test this by scratching the surface of the thermal-sensitive side of print paper; it will leave a mark.


Please refer to the demo video below:




3.Check if the paper is loaded correctly:

Ensure that the thermal paper is loaded correctly. The thermal-sensitive side should be facing the print head. You can test this by scratching the surface of the thermal-sensitive side of print paper; it will leave a mark.
Install it with the marked side facing up and pull the paper out.




4. If the issue persists, please contact our support team and provide the following information：


  1. A demo video of the issue.
  2. Double-click the power button to print a self-test page.
  3. The printer's SN and firmware version (accessible via the "Phomemo" app).

  4. Your order number, purchase platform, and purchase date.



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