[M832] How to install the paper roll correctly.

[M832] How to install the paper roll correctly.

1. Please check whether the paper roll is installed correctly.

  1. Press the two open cover buttons at the same time to open the cover.

  2. Pull the paper out.

  3. Close the printer's cover.

Here is a demo video:

2. How to correctly install the small bracket.

Please check whether the small bracket is installed correctly.













Here is a demo video:

3. If the issue persists, please contact our support team and provide the following information：


  1. A demo video of the issue.
  2. Double-click the power button to print a self-test page.
     
  3. The printer's SN and firmware version (accessible via the "Phomemo" app).
  4. Your order number, purchase platform, and purchase date.