[M832] How to Charge Your Printer Correctly

[M832] How to Charge Your Printer Correctly

1. Ensure the connection is correct.

Insert the Type-C end of the USB cable into the M832's Type-C charging port, and plug the Type-A end into the power adapter's Type-A port.

2. Make sure using a DC 5V 2A power adapter.

You can verify whether the charger your're using outputs 5V 2A by checking its specifications.

Info
Note: The printer only supports DC 5V adapters and does not support fast-charging devices.

3. Check the Indicator light

Verify that the charging indicator light is showing the normal charging status.

4. Check the Current Battery Level

To check the battery level, disconnect the charger and double-click the power button to print a self-test page with a QR code. The current battery level will be displayed.

5. Reset the printer and try to charging again.

If the printer is unresponsive and cannot be turned on with the power button, try resetting it by pressing the reset hole with a pin.

6. Contact Support.

If the issue persists, please contact our support team and provide the following information:
  1. A photo of the power adapter you're using. (refer to the Step 2)
  2. A video showing the charging indicator light when attempting to charge.
  3. Your order number, purchase date, and purchase platform.



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